Shipping policy

At MOODLAG_, every piece is printed on demand (made on demand): no dead stock, no overproduction. A short production time therefore applies before shipping.

Production

Every order is printed and made in Europe within 2 to 5 business days before shipping.

Delivery times (after shipping)

Europe: 5 to 16 business days
Rest of the world: 5 to 20 business days (customs clearance not included)

Production included, allow 7 to 21 business days in Europe and 7 to 25 business days elsewhere. These are the estimates published by our printer; Europe usually lands at the low end of the range.

Delivery charges

Delivery charges depend on the destination and on the contents of the cart. The exact amount is shown at checkout, before you confirm anything.

Order tracking and number of parcels

As soon as your order ships, you receive an email with a tracking number to follow your parcel in real time. Each product family (t-shirts, mugs, sweatshirts, bags, caps) is made in its own workshop: an order that mixes several ships in several separate parcels over a few days, at no extra cost. You then receive a tracking email for each parcel.

Lost parcel

If the parcel never arrives, report it within 30 days of the estimated delivery date: beyond that, our printer no longer accepts the claim. Write to contact@moodlag.com and we will reprint or refund.

Customs and duties (outside the EU)

For orders outside the European Union, customs duties or import taxes may apply on delivery. They are payable by the recipient.

Returns

You have a 14-day right of withdrawal from delivery, with no reason required. Return postage is at your expense. For a faulty, damaged or non-conforming item, we cover everything and nothing needs to be sent back.

Wrong address or unclaimed parcel

If the address entered is incomplete or wrong, or if the parcel goes unclaimed, it comes back to us. We can reship once a valid address is confirmed; the cost of doing so is at your expense. After 30 days, the item can no longer be recovered.