RETURN & REFUND POLICY_

Every piece is made to order: production starts as soon as payment goes through. We therefore cannot guarantee that an order can be cancelled or changed.

If you made a mistake — size, colour, address, quantity — email us immediately at contact@moodlag.com with your order number. If the order can still be changed or cancelled before it goes into production, we will do our best to make that happen — and if it is cancelled, we will refund you in full. Once production has started, the order can no longer be changed or stopped: you will still have the 14-day right of withdrawal from the day you receive it.

Under articles L221-18 and following of the French Consumer Code, you have 14 days from delivery to withdraw, with no reason required.

The item must come back unworn, unwashed, unaltered, with its original tags, in a condition that allows it to be resold.

Write to us at contact@moodlag.com quoting your order number: we will confirm the steps to follow, then send the item back to:

MoodLag Returns
Lidostas parks
Marupe, Marupes nov., LV-2167
Latvia

This address is for product returns only — please don't use it for anything else.

Return postage is at your expense, except for a faulty product or a mistake on our side, where we cover it in full.

The refund is issued within 14 days of receiving and checking the return, using the same payment method as the original order.

A faulty, damaged or non-conforming item entitles you to a replacement or a full refund, at our expense. Report it within 30 days of delivery, to contact@moodlag.com with a photo: in most cases, nothing needs to be sent back. That window is a commercial commitment: beyond it, the legal guarantee of conformity still applies for two years from delivery, and the guarantee against hidden defects for two years from discovery of the defect.

You may use this template, though no particular form is required: "To MOODLAG_, Paul Vercamer, 195 boulevard de l'aéroport international, 34000 Montpellier — contact@moodlag.com. I hereby give notice of my withdrawal from the contract for the sale of the following goods: [reference and description]. Ordered on [date] / received on [date]. Consumer's name: [ ]. Address: [ ]. Date: [ ]."

If the address entered is incomplete or wrong, or if the parcel goes unclaimed, it comes back to us. We can reship once a valid address is confirmed; the cost of doing so is at your expense. After 30 days without reshipment, the item can no longer be recovered.